At Karakorum customer satisfaction is extremely important to us. If you are dissatisfied at any point please contact us as soon as possible.
ORDERING
Ordering online is simple. Just choose your product and if applicable select colour, quantity & size from the available drop down menu boxes. Once you have finished with your shopping click “proceed to check out”.
If we do not have your size or desired colourway in stock please contact us at via the contact page. We use a secure server powered by WooCommerce and Paypal; however, you do not need a Paypal account to place an order with us.
All prices are automatically listed in GBP.
RETURNS POLICIES
As we are an online store we appreciate that from time to time you may order an item then be unhappy with the cut, colour and /or style of your chosen product. In this case, we offer to replace, exchange or refund the item provided you have emailed us at hello@karakorum.co.uk to let us know and have returned the item(s) to us in *Saleable Condition* within 14 days of receiving the item. Please note that we cannot refund until we have received the item. Orders will be refunded in full, minus the cost paid for shipping in the original transaction. The buyer is responsible for return postage costs unless the item is faulty**.
Please make sure you return your items to us with PROOF OF POSTAGE to the address below. Please include your original invoice or a packing note with your contact details and reason for the return.
KARAKORUM
183 Bath Road
Stroud,
GL5 3TA
UK
*Saleable Condition* means that the item is in the condition you bought it in, unused, unworn and without any marks i.e. pet hair, food, grease, dirt, etc. Also, please take care not to scent the item with perfume.
In the case of manufacturing defects:
Goods are considered faulty if they are damaged as new, or a fault becomes apparent during initial use. We cannot be held accountable if your item has become damaged through regular wear or an accident.
We must be notified by email & items must be returned to us within 14 days of the buyer receiving them so we can assess item to ensure they meet our policy criteria & qualify for refund, replacement or repair.
**Karakorum will cover all postage costs of faulty items & either repair defects (where suitable), replace or refund at our discretion.
REFUNDS & REPLACEMENTS
If you require a full refund or choose replacement items of a lesser value, Karakorum will issue a refund to the card which you used to place the original order. Karakorum will send you a confirmation email to let you know when the refund takes place. Please allow up to 30 days for refunds.
AVAILABILITY
Subject to stock quantities some products may be unavailable; however, we shall contact you to offer alternatives or a time when the product will be available.
As most of our products are handmade for us, from time to time there may be a delay in manufacture. If this is the case, we will notify you immediately as to when we expect to complete the order and you will have the option to cancel the order for a full refund.
CANCELLATIONS
You have the right to cancel your order within 14 days from when the order was placed. All items must be kept intact and in saleable condition. A refund minus postage costs shall be reimbursed to the card with which you originally paid within 30 days of us receiving the returned items.
SECURITY & PRIVACY
All of our customer details are protected and under no circumstances shall we pass on those details to any third parties without your consent. If you would prefer not to be contacted by us in future please do not check the marketing box at checkout or click unsubscribe from our newsletter.
Whilst shopping online, all payments are processed securely through Paypal, Google Pay or Stipe, abiding by their terms and conditions.
CUSTOMER SERVICES
Please use the contact page or contact us at hello@karakorum.co.uk for any enquiries regarding our products, feedback or complaints. We check all our products before posting but we appreciate any further feedback you may have and take all comments seriously.
Thank you and Happy Shopping
Karakorum
